Director, Government and Community Affairs
Job Details:
Job Requisition Id: 159212
Business Function: Corporate and Government Affairs
Primary City: Vancouver
Other Location(s):Western Canada
Province: British Columbia
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGB03
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 08/29/2022
All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.
Job Description
The Director is responsible for oversight of Government and Community Affairs, and promotes favourable affairs between Canada Post and a broad range of stakeholders including all levels of government, business and the general public. Directs all outreach activities, representing corporate interests with business and community representatives and elected officials; acts as the voice for community issues with the Corporation. Promotes a shared understanding of Canada Post’s dual mandate, from both a business and public service commitment perspectives.
Leads the regional delivery of government and community affairs strategies, plans, programs, policies and standards to enable proactive stakeholder engagement and facilitate consistent issues resolution. Contributes leadership, insight and expertise in government and community affairs and collaborates with colleagues on emerging issues to promote alignment and consistency. Monitors emerging trends in the public and private sectors, and works with cross-functional leaders to address and resolve concerns and ensure that the solutions lead to an acceptable outcome for all parties.
Job Responsibilities
Below are the main job requirements and responsibilities for the Director, Government and Community Affairs.
- Acts as a senior corporate liaison and leads the development and execution of a comprehensive government and community affairs strategy for their designated region promoting favourable affairs with all levels of government, business, and the general public. Leverages partnerships with key stakeholders to gain support for corporate commitments and initiatives. Promotes understanding of Canada Post’s dual mandate as both a public service accessible to all Canadians and a financially viable business.
- Assesses trends and changes in the regional environment including implications of decisions, activity and public policy on Canada Post. Provides guidance to the regional leadership team on managing relationship between Canada Post and government or public stakeholders. Contributes to corporate planning and strategy processes, identifying major themes and issues stemming from future business plans.
- Builds and maintains strategic relationships with Operations, Communications and Customer Service leaders to promote awareness of customer needs with the regional operations management team. Collaborates with them to proactively identify and resolve community concerns and maintain service commitments.
- Monitors, assesses and advises colleagues and senior executives on the effect of service changes resulting from corporate projects and initiatives that impact government, business and the Public. Builds awareness of local stakeholder needs with the local management team and collaborates with them to proactively identify and resolve community concerns and maintain service commitments.
Job Responsibilities (continued)
- Manages the process to coordinate, investigate and resolve enquiries concerning Canada Post’s business, operations and activities. Ensures alignment on information provided to government, business and the Public on corporate policies, programs and initiatives that impact them. Develops strategic relationships, leads investigations, provides analysis, guidance and resolution of escalated issues.
- Communicates business environment and corporate direction as well as performance updates to the team. Ensures team members understand how their actions and decisions contribute to achieving objectives; provide regular performance updates to senior management.
- Directs communications and change management to support implementation of all new corporate business initiatives across a large geographic area. This includes key meetings with government officials and business leaders. Collaborates with the senior local management team to ensure consistency in delivery and response with community representatives for all Canada Post initiatives, policies and communications.
- Contributes leadership, insight and expertise in government and community affairs and collaborates with colleagues on emerging issues to promote alignment and consistency.
- Leads a team of professionals, engaging them and enabling them to optimize their role and contribution to the business; provides opportunities for professional development.
- Conducts business in a manner that reflects Corporate Values and Leadership Behaviours and Habits. Fosters meaningful relationships, founded in trust, respect and mutual understanding aligned with the mandate that the government, the Minister and the Chair of the Board have articulated to the Corporation.
Qualifications
Education
- Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training
Experience
- 5 to 7 years of relevant functional experience
- 3 or more years’ experience managing people
- One or more years of experience in a unionized environment an asset
Other Candidate Requirements
- Proficient computer skills and competent with Microsoft Office programs
- Designation and or certifications programs may be required for certain positions (i.e. Finance & Engineering)
- Excellent team building and leadership skills and experience
- Budget and planning experience
- Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
- Strong interpersonal skills with an ability to build and maintain relationships
- Strong oral and written communication skills
Other Information
Employees who reside outside the geographic area of competition are invited to apply provided that no relocation is required OR the employee is willing to pay for their own relocation.
Safety Sensitive Positions
This position may be considered a Safety Sensitive position.
Employment Equity
Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.
Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
Accommodation
Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.
Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.
Our Leadership Behaviours
Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation’s best interests.
Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.
Our Values
We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
Safety – We are committed to a safe and healthy environment for all our stakeholders.
Customer – We serve Canadians with pride and passion.
Respect – We treat each other with fairness and respect.
Integrity – We act responsibly and with integrity.
Transformation – We will innovate and transform to win in the marketplace.